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*** PLEASE NOTE THAT ORDERS PLACED 20TH DECEMBER TO THE 5TH JANUARY 2025 WILL BE SHIPPED FROM MONDAY 6TH JANUARY 2025 ***
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Shipping, Payments and VAT

Shipping Prices

We ship to the UK, Europe, and the Rest of the World. We try to keep shipping costs as low as possible calculating shipping based on the weight and value of the items. To see the shipping cost please add items to your basket and then "Basket" and "Estimate Shipping". You can enter your destination country to view the shipping options and prices.

We aim to fulfil orders as quickly as possible but not always on the day of order, if your order is particularly urgent, please contact us. We offer a very wide range of customised products which are often made in small batches so even though they show in stock they may need to be processed which can delay shipping, all prewired kits are made to order. Even if you choose Special delivery, it does not always mean that your order will ship same day, but it does mean it is guaranteed to get to you the quickest way.

International

If you are outside the UK and your basket is Airmail it is not tracked however you will be offered the option to upgrade to International Tracked and Signed or Signed For, whatever service your country accepts. You will also see a COURIER option where we have set a default rate so that you can complete your order. These are estimates and if shipping to your country is less than this then we will automatically refund the difference, if it is more, we will contact you. This is by far the most reliable method with the least parcels lost and the speediest delivery. We usually use UPS, FEDEX/TNT, Parcelforce, DPD which are all fully tracked and insured services through customs delays are still possible but much easier to resolve.

VAT

If you are ordering from outside the UK, please be sure to select the Globe icon at the top of the page to see prices excluding VAT, if your shipping address is outside the UK VAT will automatically be deducted.

Upon receipt you will have to pay local VAT, Duty, and any fees that the shipper may levy.

Returns

In the event you would like to return your online purchase you can return an order by following the instructions below:

  • Within 14 days of receipt of your order log into your Account/Order History select the order and the items you wish to return following the instructions. If you are outside the 14 days this option will not be available in which case, you should contact us via email.
  • Once completed a returns note and address label will be emailed to you or you can print it directly from our website by clicking on print label.
  • If you have received the item as a gift, please contact the sender who can log into their account and complete the steps above and in addition you will receive a copy of the return documentation via email.
  • If you have checked out as a guest, please contact us so that we can process the return for you.
  • The returns address label should be securely attached to the outside of the original packaging.
  • You should return your package with 7 days of processing your return.
  • When returning items, you must ensure that the package is adequately insured, and we strongly advise you to obtain proof of posting as we cannot be held responsible for any returned items until they reach us. We cannot accept responsibility for parcels lost in transit.
  • If you are using any method other than post to return your item, please contact us for an alternate address and only postal services deliver to our P.O. Box.
  • Upon receipt of your return and inspection by us, your credit, debit card or PayPal account originally used for the purchase will be credited with the cost of the goods minus the initial delivery charges (exceptions may apply). We will process your return within 5 working days.
  • Your credit card company may take a further 3-5 working days to credit your account.

The returned goods must be unused, in a re-saleable state and include any goods or accessories. The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts, then we will offer a full refund or replacement provided we are aware of this within 14 working days. Any refund, which is due to a fault, other defect, or a mistake on our part, will include a refund of the applicable delivery charge otherwise the delivery charge will not be refunded. Any returned items that do not fulfil our conditions will be ineligible for a refund and will be returned to you at your cost.

International orders

Please follow the same steps as above be sure to use a Tracked and Signed For method of return shipping with sufficient insurance. If you are not using a postal service for your return, please contact us for an alternative address as couriers cannot ship to a P.O. Box.

Exchanges

We do not offer exchanges, please return your item and in a separate transaction purchase your replacement item. Upon the return of your original purchase, we will credit your payment method excluding original postage costs.

Return conditions

General parts:

Standalone items such neck plates, bridges, sockets, pickguards and all metal parts and plastic parts should be offered up to your guitar to establish that they are the correct size and line up and when fitted will give the desired appearance and functionality. Once and item has been fitted to your instrument it is not automatically eligible for return as all returns must be un-marked and in as new condition so that they can be re sold as a new item. If you are unsure, please contact us and we may request that you send photos and then may only approve a refund upon receipt and inspection.

Hardware:

Items such as screws and the like may not be returned once fitted, it is important therefore that you check thread sizes and length and any other physical characteristics of your purchase before fitting.

Pickguards and non-relic:

Do not remove the protective cover or place any components on this pickguard until you have made a "dry run" on the instrument. Make sure all mounting holes and pickup cuts are positioned correctly. Pickguard replacement warranty will be void if the protective cover has been removed. Removing the protective film means that the item is not in a re-saleable condition and therefore we cannot accept it back for a refund.

Aged and relic hardware:

This is a very subjective area, and you may of course return any items whose appearance is not suited to your instrument, but they must not be fitted first. You should open the package and offer them up to your guitar.

Electronics:

Electronic components may not be returned once they have been fitted. Please contact us if you have any questions about suitability before ordering.

Pre-wired kits:

These items have multiple options and are custom made to order and are ineligible for return. Please contact us with any questions regarding suitability and fit for your instrument. All Pre-Wired kits are tested before shipping to ensure that they are working correctly and upon receipt you should carry out any checks and tests and ensure correct alignment and suitability prior to fitting as we cannot accept responsibility for a kit once fitted. You should take special care regarding the difference between USA Imperial sizes and Metric sizes which are often used in Far East instruments. Please contact us if you have any questions about suitability before ordering.

Pickups:

May not be returned once they have been fitted and so it is particularly important that you look and listen to youtube demos, do any research, and please discuss with us the suitability of our pickups. We understand that tone is subjective, but all our pickups are of the highest quality and all guitars present a variation on the core tone of the pickup/guitar combination. If you have received your pickups and just change your mind before fitting, then of course you can return but once fitted even if you leave the wires the same length they just cannot be returned.

If you are unsure as to the status of an item that you wish to return, please contact us via email

Payment methods

Our site uses Opayo and Paypal to process payment, if you are having any difficulty, please contact us as we can also take payment over the phone or by bank transfer.